Privacy Policy

www.mountainexperience.it collects some Personal Data from its Users.

Users may be subject to different protection standards and broader standards may therefore apply to some. In order to learn more about the protection criteria, Users can refer to the applicability section.

This document can be printed for reference by using the print command in the settings of any browser.

Owner and Data Controller

Mountain eXperience s.n.c.
via A. Palareti, 37
47039 Savignano sul Rubicone (FC) - Italia
tel. +39 0541 943563

Owner contact email: info@mountainexperience.it

Types of Data collected

Among the types of Personal Data that www.mountainexperience.it collects, by itself or through third parties, there are: Cookies; Usage Data; email address; first name; last name; phone number; province; state; country; ZIP/Postal code; gender; date of birth; city; address; company name; various types of Data; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Data communicated while using the service.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using www.mountainexperience.it.
Unless specified otherwise, all Data requested by www.mountainexperience.it is mandatory and failure to provide this Data may make it impossible for www.mountainexperience.it to provide its services. In cases where www.mountainexperience.it specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools – by www.mountainexperience.it or by the owners of third-party services used by www.mountainexperience.it serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through www.mountainexperience.it and confirm that they have the third party's consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of www.mountainexperience.it (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies:

  • Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
  • provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
  • processing is necessary for compliance with a legal obligation to which the Owner is subject;
  • processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
  • processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Place

The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

If broader protection standards are applicable, Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

  • Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
  • Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Analytics, Interaction with external social networks and platforms, Contacting the User, Social features, Handling payments, Tag Management, Heat mapping and session recording, SPAM protection, Advertising, Registration and authentication, Remarketing and behavioral targeting, Interaction with live chat platforms, Interaction with data collection platforms and other third parties, Platform services and hosting and Content performance and features testing (A/B testing).

For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

  • Advertising

    This type of service allows User Data to be utilized for advertising communication purposes displayed in the form of banners and other advertisements on www.mountainexperience.it, possibly based on User interests.
    This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.
    Some of the services listed below may use Cookies to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside www.mountainexperience.it. For more information, please check the privacy policies of the relevant services.
    In addition to any opt out offered by any of the services below, the User may opt out of a third-party service's use of cookies by visiting the Network Advertising Initiative opt-out page.

    Facebook Audience Network (Facebook, Inc.)

    Facebook Audience Network is an advertising service provided by Facebook, Inc. In order to understand Facebook's use of Data, consult Facebook's data policy.

     

    Www.mountainexperience.it may use identifiers for mobile devices (including Android Advertising ID or Advertising Identifier for iOS, respectively) and technologies similar to cookies to run the Facebook Audience Network service. One of the ways Audience Network shows ads is by using the User's ad preferences. The User can control this in the Facebook ad settings.

     

    Users may opt-out of certain Audience Network targeting through applicable device settings, such as the device advertising settings for mobile phones or by following the instructions in other Audience Network related sections of this privacy policy, if available.

    Personal Data processed: Cookies; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data.

    Place of processing: United States – Privacy Policy – Opt Out.

    Facebook Lookalike Audience (Facebook Ireland Ltd)

    Facebook Lookalike Audience is an advertising and behavioral targeting service provided by Facebook Ireland Ltd that uses Data collected through Facebook Custom Audience in order to display ads to Users with similar behavior to Users who are already in a Custom Audience list on the base of their past use of www.mountainexperience.it or engagement with relevant content across the Facebook apps and services.
    On the base of these Data, personalized ads will be shown to Users suggested by Facebook Lookalike Audience.

     

    Users can opt out of Facebook's use of cookies for ads personalization by visiting this opt-out page.

    Personal Data processed: Cookies; Usage Data.

    Place of processing: Ireland – Privacy Policy – Opt Out.

  • Analytics

    The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

    Google Analytics (Google Inc.)

    Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of www.mountainexperience.it, to prepare reports on its activities and share them with other Google services.
    Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

    Personal Data processed: Cookies; Usage Data.

    Place of processing: United States – Privacy Policy – Opt Out.

    Google Analytics with anonymized IP (Google Inc.)

    Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of www.mountainexperience.it, to prepare reports on its activities and share them with other Google services.
    Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
    This integration of Google Analytics anonymizes your IP address. It works by shortening Users' IP addresses within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be sent to a Google server and shortened within the US.

    Personal Data processed: Cookies; Usage Data.

    Place of processing: United States – Privacy Policy – Opt Out.

    Google Ads conversion tracking (Google Inc.)

    Google Ads conversion tracking is an analytics service provided by Google Inc. that connects data from the Google Ads advertising network with actions performed on www.mountainexperience.it.

    Personal Data processed: Cookies; Usage Data.

    Place of processing: United States – Privacy Policy.

    Facebook Ads conversion tracking (Facebook pixel) (Facebook Ireland Ltd)

    Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Facebook Ireland Ltd that connects data from the Facebook advertising network with actions performed on www.mountainexperience.it. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Audience Network.

    Personal Data processed: Cookies; Usage Data.

    Place of processing: Ireland – Privacy Policy.

  • Contacting the User

    Mailing list or newsletter (www.mountainexperience.it)

    I

    f you subscribe to our newsletter, we will regularly send you our e-mail newsletter based on your consent according to Art. 6 (1) 1 lit. a) GDPR, using the data required or disclosed by you separately for this purpose. You may unsubscribe from the newsletter service at any time. For this purpose you can either send a message to the contact option specified below or use the opt-out link in the newsletter. Upon unsubscription, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.

    Personal Data processed: address; city; company name; country; date of birth; email address; first name; gender; last name; phone number; province; state; Usage Data; ZIP/Postal code.

    Phone contact (www.mountainexperience.it)

    Users that provided their phone number might be contacted for commercial or promotional purposes related to www.mountainexperience.it, as well as for fulfilling support requests.

    Personal Data processed: phone number.

  • Content performance and features testing (A/B testing)

    The services contained in this section allow the Owner to track and analyze the User response concerning web traffic or behavior regarding changes to the structure, text or any other component of www.mountainexperience.it.

    Google Optimize (Google Ireland Limited)

    Google Optimize is an A/B testing service provided by Google Ireland Limited ("Google").

     

    Google may use Personal Data to contextualize and personalize the ads of its own advertising network.

    Personal Data processed: Cookies; Usage Data.

    Place of processing: Ireland – Privacy Policy.

    Google Optimize 360 (Google Ireland Limited)

    Google Optimize 360 is an A/B testing service provided by Google Ireland Limited ("Google").

     

    This service allows the Owner to target groups of Users on the base of their past use of www.mountainexperience.it. Users that opt-out of tracking by Google Analytics will not be included in experiments created in Google Optimize 360.

     

    Google may use Personal Data to contextualize and personalize the ads of its own advertising network.

    Personal Data processed: Cookies; Usage Data.

    Place of processing: Ireland – Privacy Policy.

  • Handling payments

    Payment processing services enable www.mountainexperience.it to process payments by credit card, bank transfer or other means. To ensure greater security, www.mountainexperience.it shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.
    Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.

    PayPal (PayPal Inc.)

    PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments.

    Personal Data processed: various types of Data as specified in the privacy policy of the service.

  • Heat mapping and session recording

    Heat mapping services are used to display the areas of a page where Users most frequently move the mouse or click. This shows where the points of interest are. These services make it possible to monitor and analyze web traffic and keep track of User behavior.
    Some of these services may record sessions and make them available for later visual playback.

    Hotjar Heat Maps & Recordings (Hotjar Ltd.)

    Hotjar is a session recording and heat mapping service provided by Hotjar Ltd.
    Hotjar honors generic „Do Not Track” headers. This means the browser can tell its script not to collect any of the User's data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here.

    Personal Data processed: Cookies; Usage Data; various types of Data as specified in the privacy policy of the service.

    Place of processing: Malta – Privacy Policy – Opt Out.

  • Interaction with data collection platforms and other third parties

    This type of service allows Users to interact with data collection platforms or other services directly from the pages of www.mountainexperience.it for the purpose of saving and reusing data.
    If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service.

    GetSiteControl Subscribe widget (GetWebCraft Limited)

    The GetSiteControl Subscribe widget is a (lightbox) popup management service provided by GetWebCraft Limited.

    Personal Data processed: Cookies; email address; Usage Data.

    Place of processing: Cyprus – Privacy Policy.

  • Interaction with external social networks and platforms

    This type of service allows interaction with social networks or other external platforms directly from the pages of www.mountainexperience.it.
    The interaction and information obtained through www.mountainexperience.it are always subject to the User’s privacy settings for each social network.
    This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.
    It is recommended to log out from the respective services in order to make sure that the processed data on www.mountainexperience.it isn’t being connected back to the User’s profile.

    Twitter Tweet button and social widgets (Twitter, Inc.)

    The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc.

    Personal Data processed: Cookies; Usage Data.

    Place of processing: United States – Privacy Policy.

    Facebook Like button and social widgets (Facebook, Inc.)

    The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.

    Personal Data processed: Cookies; Usage Data.

    Place of processing: United States – Privacy Policy.

    LinkedIn button and social widgets (LinkedIn Corporation)

    The LinkedIn button and social widgets are services allowing interaction with the LinkedIn social network provided by LinkedIn Corporation.

    Personal Data processed: Cookies; Usage Data.

    Place of processing: United States – Privacy Policy.

    Google+ +1 button and social widgets (Google Inc.)

    The Google+ +1 button and social widgets are services allowing interaction with the Google+ social network provided by Google Inc.

    Personal Data processed: Cookies; Usage Data.

    Place of processing: United States – Privacy Policy.

    Pinterest “Pin it” button and social widgets (Pinterest)

    The Pinterest “Pin it” button and social widgets are services allowing interaction with the Pinterest platform provided by Pinterest Inc.

    Personal Data processed: Cookies; Usage Data.

    Place of processing: United States – Privacy Policy.

    GetSiteControl social widget (GetWebCraft Limited)

    GetSiteControl social widget is a service provided by GetWebCraft Limited, which displays a widget that allows interaction with social networks and external platforms as well as sharing the contents of www.mountainexperience.it.
    Depending on the configuration, this service can display widgets belonging to third parties such as the managers of social networks where interactions are shared. In this case, also the third parties that provide the widget will be informed of interactions and Usage Data on the pages where this service is installed.

    Personal Data processed: Cookies; Usage Data.

    Place of processing: Cyprus – Privacy Policy.

  • Interaction with live chat platforms

    This type of service allows Users to interact with third-party live chat platforms directly from the pages of www.mountainexperience.it, for contacting and being contacted by www.mountainexperience.it support service.
    If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.

    Tawk.to Widget (tawk.to ltd.)

    The Tawk.to Widget is a service for interacting with the Tawk.to live chat platform provided by tawk.to ltd.

    Personal Data processed: Cookies; Data communicated while using the service; Usage Data.

    Place of processing: United Kingdom – Privacy Policy.

  • Platform services and hosting

    These services have the purpose of hosting and running key components of www.mountainexperience.it, therefore allowing the provision of www.mountainexperience.it from within a unified platform. Such platforms provide a wide range of tools to the Owner – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Personal Data.
    Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

    PrestaShop (PrestaShop S.A.)

    PrestaShop is a platform provided by PrestaShop S.A. that allows the Owner to build, run and host an e-commerce website.

    Personal Data processed: various types of Data as specified in the privacy policy of the service.

    Place of processing: France – Privacy Policy.

  • Registration and authentication

    By registering or authenticating, Users allow www.mountainexperience.it to identify them and give them access to dedicated services.
    Depending on what is described below, third parties may provide registration and authentication services. In this case, www.mountainexperience.it will be able to access some Data, stored by these third-party services, for registration or identification purposes.

    Facebook Authentication (Facebook, Inc.)

    Facebook Authentication is a registration and authentication service provided by Facebook, Inc. and is connected to the Facebook social network.

    Personal Data processed: various types of Data as specified in the privacy policy of the service.

    Place of processing: United States – Privacy Policy.

    Google OAuth (Google Inc.)

    Google OAuth is a registration and authentication service provided by Google Inc. and is connected to the Google network.

    Personal Data processed: various types of Data as specified in the privacy policy of the service.

    Place of processing: United States – Privacy Policy.

  • Remarketing and behavioral targeting

    This type of service allows www.mountainexperience.it and its partners to inform, optimize and serve advertising based on past use of www.mountainexperience.it by the User.
    This activity is facilitated by tracking Usage Data and by using Trackers to collect information which is then transferred to the partners that manage the remarketing and behavioral targeting activity.
    Some services offer a remarketing option based on email address lists.
    In addition to any opt-out feature provided by any of the services below, Users may opt out by visiting the Network Advertising Initiative opt-out page.

    Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.

    Facebook Remarketing (Facebook, Inc.)

    Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of www.mountainexperience.it with the Facebook advertising network.

    Personal Data processed: Cookies; Usage Data.

    Place of processing: United States – Privacy Policy – Opt Out.

    Remarketing with Google Analytics (Google LLC)

    Remarketing with Google Analytics is a remarketing and behavioral targeting service provided by Google LLC that connects the tracking activity performed by Google Analytics and its Cookies with the Google Ads advertising network and the Doubleclick Cookie.

    Personal Data processed: Cookies; Usage Data.

    Place of processing: United States – Privacy Policy – Opt Out.

    Facebook Custom Audience (Facebook Ireland Ltd)

    Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook Ireland Ltd that connects the activity of www.mountainexperience.it with the Facebook advertising network.

     

    Users can opt out of Facebook's use of cookies for ads personalization by visiting this opt-out page.

    Personal Data processed: Cookies; email address.

    Place of processing: Ireland – Privacy Policy – Opt Out.

  • Social features

    Inviting and suggesting friends (www.mountainexperience.it)

    Www.mountainexperience.it may use the Personal Data provided to allow Users to invite their friends - for example through the address book, if access has been provided - and to suggest friends or connections inside it.

    Personal Data processed: various types of Data.

  • SPAM protection

    This type of service analyzes the traffic of www.mountainexperience.it, potentially containing Users' Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.

    Google reCAPTCHA (Google Inc.)

    Google reCAPTCHA is a SPAM protection service provided by Google Inc.
    The use of reCAPTCHA is subject to the Google privacy policy and terms of use.

    Personal Data processed: Cookies; Usage Data.

    Place of processing: United States – Privacy Policy.

  • Tag Management

    This type of service helps the Owner to manage the tags or scripts needed on www.mountainexperience.it in a centralized fashion.
    This results in the Users' Data flowing through these services, potentially resulting in the retention of this Data.

    Google Tag Manager (Google LLC)

    Google Tag Manager is a tag management service provided by Google LLC.

    Personal Data processed: Usage Data.

    Place of processing: United States – Privacy Policy.

Further information about Personal Data

  • Satispay

    How we use your information

    Satispay Limited (“Satispay”) is committed to complying with the Data Protection Act 1998 (“DPA”).

    As a financial technology company operating from the United Kingdom but with services in a number of European Economic Area (EEA) countries, Satispay will only process (i.e. collect, store and use) personal data in a manner that is compatible with the DPA, as implemented in each European Country. This means that we will always strive to ensure that we handle personal data fairly and lawfully with justification.

    Our aim is not to be intrusive by invading your privacy or to undertake any task that is irrelevant. Instead our aim is to ensure we collect information that is of the highest quality in terms of accuracy, relevance, adequacy and non-excessiveness and which by all accounts, is “fit for purpose”.
    What is a Data Privacy Policy?

    To ensure that we process your personal data fairly and lawfully we are required to inform you:

    why we need your data;
    how it will be used and;
    who it will be shared with.

    This is the purpose of our Data Privacy Policy.

    Satispay is authorised as an Electronic Money Institution (“EMI”) by the Financial Conduct Authority (the details of which can be checked at https://www.fsa.gov.uk/register/home.do) and we are required to counter the risk that we might be used to further financial crime. To do this we may use the information you give us, and the information we hold about you, to detect and prevent crime or fraud.

    For the purposes of the DPA, Satispay is a Data Controller (the holder, user and processor) of the information. We will keep all information safe and secure.
    How do we collect personal about you?

    The information we collect about you comes from:

    information you have given us as part of the sign-up application process to allow to give you access to the Satispay services;
    information that you have given us over the telephone, via email or social media; and
    details of any checks we have made to ensure the accuracy of the information we hold.

    What is personal data?

    Personal data is defined as any data, which relates to a living individual who can be identified:

    from the information held, or
    from the information combined with any other information which is already in the possession of, or
    likely to come into the possession of, the person or organisation holding the information

    Personal data also includes any expression of opinion about an individual, and any indication of the intentions of the data controller or any other person in respect of the individual.

    Examples of personal data include:

    names and home address details;
    national insurance number;
    bank account details;
    dates of birth;
    telephone numbers;
    email addresses.

    What is sensitive information?

    Certain types of data are categorised as “sensitive personal data”, for example:

    racial or ethnic origin;
    physical or mental health/condition;
    sexual life;
    criminal offences (including alleged offences);
    religious or other similar beliefs of a similar nature.

    What types of personal data do we handle?

    We do not handle sensitive personal data. In order to carry out our duties we hold data in relation to personal details such as names, dates of birth, addresses, telephone numbers, email addresses, bank account details.
    What is the purpose of holding data?

    Satispay has notified the Information Commissioner that personal data will be held and used for the following purposes:

    to provide a e-money transfer service;
    to prevent and detect financial crime;
    maintain our accounts and records;
    promote our services; and
    to support and manage our staff.

    Whose personal data do we handle?

    In order to carry out our duties as an EMI we handle personal data from a range of individuals. This includes:

    private individuals;
    relatives, guardians and associates of the individual concerned;
    staff including volunteers, agents, temporary casual workers, members, self-employed and other persons contracted to work on our behalf;
    suppliers;
    complainants, correspondents and enquirers;
    former and potential members of staff, pensioners and beneficiaries;
    business or/other contacts.

    Whom may we share the information with?

    We obtain and share personal data with a variety of sources, which include but are not limited to:

    individuals themselves;
    relatives, guardians or associated people with the individual – i.e. where there is a legal duty to;
    ombudsman and other regulatory authorities;
    licensing authorities;
    financial institutions e.g. Banks;
    law enforcement agencies including the Police, the National Crime Agency;
    Third Party Data processors that work on behalf of Satispay.

    It may be necessary to transfer personal information overseas. When this is needed information is only shared within the EEA. Any transfers made will be in full compliance with all aspects of the Data Protection Act.
    Why do we share information?

    There are a number of reasons why we share information. This can be due to:

    current legislation and regulations which imply that we must;
    we may have to comply with a Court Order;
    for the purposes of keeping your personal data safe and secure;
    you have consented to disclosure.

    Any disclosures of personal data are always made on case-by-case basis, using the personal data appropriate to the specific purpose and circumstances and with the necessary security controls in place.

    We only use the data we hold to fulfil these functions efficiently and effectively. Information held is only shared with those agencies and bodies who have a “need to know basis”.

    Your personal data is not used for any sales or marketing purposes outside of Satispay or Satispay Group of Companies and we will not pass your information onto third parties unless we have your consent to do so or we are required by law to do so e.g. for fraud or crime purposes.

    At any time, you are able to tell us to stop using your personal data for our own marketing purposes.
    How do we ensure the security of personal data?

    Satispay takes the security of the personal data held very serious. We have data security procedures and an Information Security Policy to ensure we protect all data from accidental loss or misuse. We only permit access to information with there is a legitimate reason to do so.
    What if the data we hold about you is incorrect?

    It is important to us that the data we hold about you is accurate and up to date. If you are moving house or changing your name please contact us (support@satispay.com or via social media) immediately so we can update our records.
    How long is my data held?

    In some instances, the law sets the length of time information has to be kept, but in most cases we use our discretion to ensure that we do not keep records outside of our normal business requirements – i.e. providing a service to you.

    Your information is only held for as long as necessary and will be disposed of in a secure manner when it is no longer needed.
    Can I find out what information is held on me?

    You can submit a data subject access request to see what information is held about you. All we ask is that you write to us and clearly specify the information you require.

    All subject access requests require proof of ID and a £10 fee by cheque (which is the maximum we are allowed to charge).

    Your cheque must be made payable to Satispay Limited. Upon receipt of your eligible request, a response will be sent to you within the statutory limit of 30 calendar days.

    You have the right to amend, integrate or ask for the deletion of the collected information.
    Am I entitled to all the information that is held about me?

    Data subject access requests are subjected to the exemptions of the DPA.

    In some limited cases we may have to redact names or withhold information where it relates to:

    a third party or where the information has been provided in confidence;
    the prevention and detection of fraud;
    the catching or prosecution of offenders;
    the assessment and collection of taxes and duties;
    the ways benefit fraud is detected or prevented;
    the health and safety of staff;
    where the disclosure of medical opinions may cause distress or serious harm to a person.

    Of course we will try to provide you with as much information as possible.
    Links to external websites

    We may provide links to other content such as websites, web apps and downloadable apps. Unless expressly stated, this content is not under Our control. We neither assume nor accept responsibility or liability for such third party content. The provision of a link by Us is for reference only and does not imply any endorsement of the linked content or of those in control of it.

  • Selling goods and services online

    The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
    The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by www.mountainexperience.it depends on the payment system used.

  • Automated decision-making

    Automated decision-making means that a decision which is likely to have legal effects or similarly significant effects on the User, is taken solely by technological means, without any human intervention. Www.mountainexperience.it may use the User's Personal Data to make decisions entirely or partially based on automated processes according to the purposes outlined in this document. Www.mountainexperience.it adopts automated decision-making processes as far as necessary to enter into or perform a contract between User and Owner, or on the basis of the User’s explicit consent, where such consent is required by the law.
    Automated decisions are made by technological means – mostly based on algorithms subject to predefined criteria – which may also be provided by third parties.
    The rationale behind the automated decision making is:

    • to enable or otherwise improve the decision-making process;
    • to grant Users fair and unbiased treatment based on consistent and uniform criteria;
    • to reduce the potential harm derived from human error, personal bias and the like which may potentially lead to discrimination or imbalance in the treatment of individuals etc.;
    • to reduce the risk of User's failure to meet their obligation under a contract. To find out more about the purposes, the third-party services, if any, and any specific rationale for automated decisions used within www.mountainexperience.it, Users can check the relevant sections in this document.

    Consequences of automated decision-making processes for Users and rights of Users subjected to it

    As a consequence, Users subject to such processing, are entitled to exercise specific rights aimed at preventing or otherwise limiting the potential effects of the automated decisions taken.
    In particular, Users have the right to:

    • obtain an explanation about any decision taken as a result of automated decision-making and express their point of view regarding this decision;
    • challenge a decision by asking the Owner to reconsider it or take a new decision on a different basis;
    • request and obtain from the Owner human intervention on such processing.

    To learn more about the User’s rights and the means to exercise them, the User is invited to consult the section of this document relating to the rights of the User.

  • Personal Data collected through sources other than the User

    The Owner of www.mountainexperience.it may have legitimately collected Personal Data relating to Users without their knowledge by reusing or sourcing them from third parties on the grounds mentioned in the section specifying the legal basis of processing.
    Where the Owner has collected Personal Data in such a manner, Users may find specific information regarding the source within the relevant sections of this document or by contacting the Owner.

  • Analysis and predictions based on the User’s Data (“profiling”)

    The Owner may use the Personal and Usage Data collected through www.mountainexperience.it to create or update User profiles. This type of Data processing allows the Owner to evaluate User choices, preferences and behaviour for the purposes outlined in the respective section of this document.
    User profiles can also be created through the use of automated tools like algorithms, which can also be provided by third parties. To find out more about the profiling activities performed, Users can check the relevant sections of this document.
    The User always has a right to object to this kind of profiling activity. To find out more about the User's rights and how to exercise them, the User is invited to consult the section of this document outlining the rights of the User.

The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

Users entitled to broader protection standards may exercise any of the rights described below. In all other cases, Users may inquire with the Owner to find out which rights apply to them.

In particular, Users have the right to do the following:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof.
  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Applicability of broader protection standards

While most provisions of this document concern all Users, some provisions expressly only apply if the processing of Personal Data is subject to broader protection standards.

Such broader protection standards apply when the processing:

  • is performed by an Owner based within the EU;
  • concerns the Personal Data of Users who are in the EU and is related to the offering of paid or unpaid goods or services, to such Users;
  • concerns the Personal Data of Users who are in the EU and allows the Owner to monitor such Users’ behavior taking place in the EU.

Www.mountainexperience.it uses Trackers. To learn more, the User may consult the Cookie Policy.

Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of www.mountainexperience.it or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, www.mountainexperience.it may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, www.mountainexperience.it and any third-party services may collect files that record interaction with www.mountainexperience.it (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

Www.mountainexperience.it does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within www.mountainexperience.it and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

Users entitled to broader protection standards may exercise any of the rights described below. In all other cases, Users may inquire with the Owner to find out which rights apply to them.

In particular, Users have the right to do the following:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof.
  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Applicability of broader protection standards

While most provisions of this document concern all Users, some provisions expressly only apply if the processing of Personal Data is subject to broader protection standards.

Such broader protection standards apply when the processing:

  • is performed by an Owner based within the EU;
  • concerns the Personal Data of Users who are in the EU and is related to the offering of paid or unpaid goods or services, to such Users;
  • concerns the Personal Data of Users who are in the EU and allows the Owner to monitor such Users’ behavior taking place in the EU.

Cookie Policy

Www.mountainexperience.it uses Trackers. To learn more, the User may consult the Cookie Policy.

Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of www.mountainexperience.it or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, www.mountainexperience.it may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, www.mountainexperience.it and any third-party services may collect files that record interaction with www.mountainexperience.it (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

Www.mountainexperience.it does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within www.mountainexperience.it and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

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